These terms and conditions apply to all of the services that we provide.

1) Independent contractors have no authority to incur liability on behalf of or to act as agent for GHP Services or any of their licensees.

2) Quotations given by us are valid for twenty-eight days from the date they are given. We may vary or withdraw any quotation at any time before it is accepted by you.

3) We will do our best to complete the work and provide the goods and materials for the quoted amount. However, due to unforeseen circumstances, we may incur additional costs above the quoted amount. In this event, will let you know immediately and explain the reasons for the additional costs and ask you to accept an amended quote to cover the additional costs.

4) The price payable by you is the price stated as the Total Due on the quotation. Unless otherwise stated, the price stated shall be inclusive of VAT at the prevailing rate.

5) Domestic Customers: You will be invoiced the same day on completion of the work. The Total Due on the invoice is payable within 24 hours from receiving the invoice.

6) Commercial Customers: You will be invoiced on completion of the work. The Total Due on the invoice is payable within 24 hours from receiving the invoice.

7) We will carry out work during our normal business hours which are 8am to 17:30 Monday to Friday. Unless an appointment has been made with the engineer directly.

8) You must let us know of anything which may present a hazard or danger to anyone carrying out work in your property. You must also make sure that we have clear access to any relevant drains and covers and provide us with a supply of mains electricity and water. If we incur additional work or expense because of your failure to provide us with clear access, mains electricity and water, we may charge you for that additional work and/or expense.

9) We guarantee all parts and labour for 90 days from the date of completion of the work provided that our guarantee will not apply where faults are caused wholly or in part by your (or any other person’s) misuse or neglect of those goods and materials or because of fair wear and tear. Any guarantee we offer does not affect your legal rights including those rights under the Consumer Rights Act 2015 if applicable, and any laws that replace it. You can get information about your rights from Citizens Advice or Trading Standards.

10) We will not be responsible for our failure to meet any of our obligations under this agreement because of circumstances beyond our control.

11) If you are a tenant, you will need your landlord’s permission to allow us to carry out the work. If the property is a listed building you may require planning permission. In either case it is your responsibility to obtain any permission required for the work.

12) Notice of your Right to Cancel. You have 14 days from the date you accept your quote to cancel, or if we’ve ordered parts for the job, 14 days from the date they arrive. This is your “cooling off” period. You can ask us to start work before your cooling off period ends, but if you cancel once we’ve started, we’ll charge you for any work we’ve already done. If you want to cancel, just contact us.

13) We will take pictures of our works in evidence of our attendance with a report from our engineer for invoicing. Pictures taken of the work may be used on our internet website but will not be given to any other third parties.

© GHP South Ltd  | Terms and Conditions